WHY DO PRODUCTS TAKE 1 TO 10 DAYS TO ARRIVE?
We work with products priced significantly below market rates, and to achieve this, we need to collaborate with international suppliers (USA, Europe, and Asia).
Therefore, when a new order is placed in our store, we send the request to our suppliers, and they ship directly to your home.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code directly to your email within 3 business days. This is because our suppliers (the manufacturers of the products) request this timeframe.
If you have not received the tracking code after this period, please email us at: [email protected], including your order number (something like #4321), and we will update you within a maximum of 24 hours.
MY TRACKING CODE IS NOT SHOWING ANY INFORMATION.
Yes, there are no updates between the country of origin and the destination country, as there is no movement of the package. You will be notified as soon as it arrives in Brazil. After that, you will receive notifications for each movement, just like we are accustomed to with domestic shipments.
